About Pepperstone AI
Pepperstone AI is a technology platform built in Sydney to help everyday Australians take part in financial markets with AI-assisted analysis and genuinely personal guidance. We believe the values that decide whether an investor thrives are clarity, transparency and security: clear information instead of jargon, transparent costs instead of fine print, and security handled seriously from identity verification to encrypted data. The result is an environment where people can act calmly even in fast-moving markets, with tools that watch the charts so they don't have to.
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Company facts
The essentials in one place. The same details appear, unchanged, on our contact, licensing and legal pages.
| Trading name | Pepperstone AI |
|---|---|
| Registered office | 44 Market Street, Sydney NSW 2000, Australia |
| Support hours | Monday to Friday, 9:00–17:30 AEST (excluding public holidays) |
| Responsible department | Client Support & Compliance |
| [email protected] | |
| Service jurisdictions | Australia |
| Founded | 2021, Sydney |
Our mission
Pepperstone AI helps Australians take part in financial markets with AI-assisted analysis and genuinely personal guidance. We give people clear information, responsible risk management and a real person to talk to, so no previous trading experience is needed to get started.
In practice the mission has three working parts. First, make capable tools ordinary people can actually use: the platform asks for no trading background because the engine and the manager carry the technical load together. Second, be honest about risk in both directions, naming what can go wrong as plainly as what can go right, on every page of this site. Third, keep a real person attached to every account, because technology earns trust fastest when someone accountable explains it.
Five years of building, one direction
The platform you see today was assembled one deliberate layer at a time.
Sydney, four desks and an idea
Pepperstone AI opens its Sydney office with a small team building an automated market-monitoring tool for everyday Australian investors.
The AI module goes live
The AI analysis module goes live: the platform begins scanning share and digital-asset markets around the clock for micro-trends and recurring patterns.
People join the machine
Every new client is paired with a personal manager who walks them through setup, the first deposit and their strategy preferences — support becomes a core part of the service.
A dashboard anyone can read
A redesigned dashboard makes results, market alerts and account activity easier to read at a glance, on both desktop and mobile.
PayID: money in seconds
Instant AUD deposits via PayID launch, so clients can fund an account from their banking app in seconds using just a BSB and PayID.
Next
The same brief as every year so far: sharper analysis, clearer reporting, and support that keeps its promises. Australian clients decide whether we have earned the next layer.
Where to read more
Licensing and regulation
How we comply with applicable Australian requirements, stated plainly.
What we offer
The four services, from AI share analysis to personal support.