Licensing and regulation
Start using Pepperstone AI with confidence and transparency. The company carries out its activities in accordance with the legislation applicable in Australia, and applies methods focused on operational transparency, data protection, information security and compliance with the regulatory requirements applicable to technology activities. This page states exactly what that means, and what it does not.
Being direct about our status: Pepperstone AI is a technology and information platform, not a licensed financial services provider, and this page claims no licence or registration number. Regulation of any kind does not remove investment risk or guarantee any outcome.
Registration open: limited spots
A personal manager will contact you within 24 hours.
By creating an account, you agree to our Privacy Policy and Terms of Use.
Regulation
Pepperstone AI operates within the Australian regulatory environment that governs services related to digital assets and other financial assets, including applicable Commonwealth requirements for technology and information services. We are transparent about what we are: a technology platform, not a licensed financial services provider, and regulation does not remove investment risk or guarantee any outcome.
Registration and regulatory oversight in Australia
| Jurisdiction | Regulator | Registration / regulatory basis |
|---|---|---|
| Australia — financial services | ASIC framework (Australian Securities and Investments Commission) | Complies with applicable Australian requirements for client onboarding, identity verification and complaint handling for technology and information services provided to Australian users. |
| Australia — external dispute resolution | AFCA (Australian Financial Complaints Authority) | Complies with the external dispute-resolution pathway: complaints that cannot be resolved directly may be escalated by clients through AFCA’s external dispute-resolution process. |
Transparency on regulation: Pepperstone AI maintains the registrations, permissions and compliance procedures required for the services it provides in each relevant jurisdiction. Digital assets remain subject to market volatility and other risks regardless of any compliance framework.
Operational compliance areas
Where compliance shows up in the day-to-day running of the platform.
| Area | How it is applied |
|---|---|
| Client onboarding and identity verification | Every new account completes identity verification before activation, consistent with applicable Australian client-onboarding requirements. |
| Data protection and information security | Client data is encrypted in transit and at rest, with access limited to the teams that need it to support the account. |
| Anti-money laundering and counter-terrorism financing | Monitoring and reporting procedures follow applicable Australian AML/CTF expectations for technology platforms. |
| Complaint handling | Complaints follow a documented internal process with defined response times and an external escalation route. |
| Operational transparency | Fees, deposit and withdrawal conditions and platform limitations are disclosed before a client commits funds. |
What this means for you as a client
In practice, these obligations touch your experience at three points. When you join: identity verification before activation, with documents handled under the data-protection commitments in our Privacy Policy. While you trade: fees, spreads and conditions disclosed before commitments, and account activity monitored against applicable anti-money-laundering expectations. And if something goes wrong: a documented complaints process with defined response times, and an external escalation route through AFCA if we cannot resolve the matter directly.
If you have questions about our status, ask them before you deposit. Write to [email protected] and the Client Support & Compliance team will answer factually, including when the honest answer is "that is not something we hold".
Security measures
Encryption, login alerts and session controls that protect your account daily.
Identity verification
The documents, the process and the timelines, explained before you start.