Personal support from your very first day
Automation handles the market-watching; a person handles you. From the moment you register, a personal manager at Pepperstone AI is responsible for walking you through activation, your first deposit, strategy settings and every withdrawal, then staying reachable for as long as you use the platform. Real help is not an add-on here; it is the product's other half.
Registration open: limited spots
A personal manager will contact you within 24 hours.
By creating an account, you agree to our Privacy Policy and Terms of Use.
1. What personal support means here
It means one named person, assigned before your first deposit, who knows your account's history, your strategy settings and your goals. Not a rotating queue of agents reading from a script: your manager introduced themselves on the first call, was there for your activation, and will take your questions next month. Continuity is the point, because advice about your positions only makes sense from someone who knows how they came to exist.
The format is individual accompaniment through every stage. At the start that is intensive: setup, identity verification, funding, choosing a strategy profile. Later it settles into whatever cadence suits you, from a scheduled monthly review to a quick question at lunchtime. What never changes is that a person who knows your account answers.
One named manager
Your single point of contact from activation onward, with the context to give answers, not callbacks.
Service, not sales
Managers are measured on client outcomes and satisfaction, not on how much they can talk you into depositing.
2. The advantages of the personal format
Individual setup
Activation, verification and funding walked through step by step, at your pace, on a call rather than a manual page.
Fast answers
Most questions are resolved in the first conversation. Where something needs checking, you get a specific follow-up time, not silence.
Information shaped for you
Explanations reference your actual positions and figures in Australian dollars, never generic examples that leave you mapping.
Support that continues
After setup, reviews, market updates and adjustments stay part of the relationship for as long as you are a client.
An honest first line
If something on the platform would not suit your situation, your manager's job is to say so before it becomes your problem.
3. What your manager can help with
The practical scope is wide, deliberately, so you never have to guess whose job a question is.
Activation and first steps
Account setup, identity verification, and a guided tour of the dashboard before your first deposit is even discussed.
Deposits and withdrawals
Setting up PayID in your banking app, card deposits, USDT transfers, withdrawal requests and where your money is in the pipeline.
Strategy and settings
Choosing between conservative and active profiles, agreeing risk levels and drawdown boundaries, and adjusting them as life changes.
Reports and figures
Walking through any performance report line by line until the numbers make sense, as many times as it takes.
Account details
Updating your contact information, changing devices, security reviews, and anything about how the account itself works.
Escalation
If something needs compliance or technical teams, your manager owns the chase and reports back, so you are never passed around.
4. Who this kind of service suits
Beginners, first and most: having a person explain each step is the difference between a platform you use and one you abandon. Cautious investors who want a human answerable for what the technology does. Busy clients who would rather make one call than spend an evening in help pages. And experienced investors who simply value having one contact who knows their history instead of re-explaining their setup to a new agent each time.
If your preference is full self-service with no human contact, this service will feel like more attention than you want; tell your manager and they will happily step back to whatever cadence you ask for. The relationship is sized to you.
5. How the service runs: four steps
Register
The two-minute form flags your details to the Sydney support team and starts the clock on your manager's call.
First contact
Your manager calls, usually within 24 hours on business days, introduces themselves and talks through your goals and questions.
Activation together
Identity verification, first deposit and strategy setup happen on calls with your manager, one step at a time.
Ongoing relationship
Reviews, adjustments and answers continue at whatever cadence suits you, for the life of the account.
6. Ways to reach support
[email protected], answered usually under one business hour within support hours.
Call-back
Request a call from your manager or the support team at a time that suits you, including a booked window if you prefer planning ahead.
Your personal manager
Direct line for anything about your account: positions, settings, deposits, withdrawals, reports.
Help resources
The getting-started guide, fees page and FAQ cover the everyday questions, so simple answers never wait on a call.
7. Support hours
The Client Support & Compliance team works Monday to Friday, 9:00–17:30 AEST (excluding public holidays). Outside those hours, email is collected and answered from the next business morning, and anything urgent, especially a security concern such as a login you do not recognise, should go to [email protected] with "Urgent" in the subject so it is triaged first.
Your personal manager keeps their own working hours aligned to Sydney time and will agree a contact pattern with you in the first call. Clients in other Australian timezones are never an afterthought; calls are booked to your clock, not ours.
Hours
Monday to Friday, 9:00–17:30 AEST (excluding public holidays).
Office
44 Market Street, Sydney NSW 2000, Australia.
Department
Client Support & Compliance.
8. Money questions support handles daily
Deposits: setting up PayID, timing a card payment, sending USDT on TRC-20 and how long each takes. Withdrawals: making the request, the security checks behind approval, and which account the money lands in and when. Fees: what the commission of up to 0.58% means on a figure of your size, what stays free, and where the schedule lives. Plans: what separates Basic from Advanced from Premium, and when the difference genuinely matters. Your manager answers these with your numbers on screen, not with a brochure.
9. Questions about the support service
Usually within 24 hours on business days. If a registered form arrives late Friday, the call comes Monday, and you can always email [email protected] to bring it forward.
It is the core of the service. First-time investors get the most intensive accompaniment, with every feature explained before use and no question treated as too basic.
Your manager explains what each profile means in dollars and risk, and how it fits your goals, so the choice you make together is an informed one. The decision stays yours.
Ask your manager directly: they can see the request's stage in the pipeline and tell you specifically where the money is and when it is expected to arrive.
Never, and the same goes for one-time codes. Any message asking for them is fraudulent no matter how convincing; report it to us immediately.
Email is collected around the clock and answered from the next business morning; mark anything urgent so it is handled first.
10. Start by talking to a person
Register free and your first experience of the platform will be a conversation, not a form maze. Ask the manager anything, including the sceptical questions; good ones are how trust gets built.