Contact us
Our team aims to give every user fast, friendly and knowledgeable support. Whether you are completely new to automated trading or already manage a large portfolio, we are ready to answer questions, explain how features work and help sort out any problem, day or night. Fill in the contact form and tell us what you need: a member of the support team will review your request and reply as quickly as possible, usually within one business hour.
Registration open: limited spots
A personal manager will contact you within 24 hours.
By creating an account, you agree to our Privacy Policy and Terms of Use.
Our Sydney office
Visitors are welcome during business hours; it helps to email ahead so the right person is free to see you.
Address
44 Market Street, Sydney NSW 2000, Australia
Monday to Friday, 9:00–17:30 AEST/AEDT
[email protected]
Replies usually under one business hour.
Support line hours
Monday to Friday, 9:00–17:30 AEST (excluding public holidays)
Outside hours, email is collected and answered from the next business morning.
Responsible department
Client Support & Compliance, handling account questions, verification, deposits, withdrawals and complaints.
Find us on the map
Our office is on Market Street in the heart of the Sydney CBD, a short walk from Town Hall station.
What the support team can help with
Everyday account questions land here first: registration and activation, identity verification, deposits that have not arrived, withdrawal status, fee explanations and platform settings. Each active account also has a personal manager for anything about your positions and strategy; if you are unsure who to ask, ask here and we will point you to the right person, usually the same day.
For complaints there is a defined process with response times and an external escalation route, described on the complaints page. For suspected fraud or someone misusing our name, write to us with "Fraud" in the subject line and we will treat it as urgent.
Account help
Registration, verification, logins, settings and everything around using the platform.
Money in and out
PayID deposits, card payments, withdrawal timing and fees, in plain terms.
Complaints
A documented process, defined timelines, and an external route if we cannot resolve it.