How do I register, and what do I need to start?

Fill in the short form on any page: name, email, mobile number and a password. That is the whole registration. To begin trading you complete identity verification with a photo ID and proof of address, then fund your account from $370 AUD.

Do I need trading experience?

No. The platform is built for people with no previous trading experience. Your personal manager explains each feature before you use it, and the AI engine handles the continuous market analysis for you.

Can I use the platform on my phone?

Yes. The dashboard works on desktop and mobile browsers, showing your balance, running strategies, positions and alerts in the same plain-English format on both.

Is there a minimum age or residency requirement?

You must be 18 or older, and the service is offered to Australian residents. One person may hold one account.

What fees does the platform charge?

There is no monthly platform fee and no account opening, maintenance, custody or inactivity fee. The trading commission is up to 0.58% per transaction, currency conversion up to 1.50%, and the forex spread starts from 0.8.

Where can I see the exact fee before a trade?

Every applicable fee is displayed before you confirm a transaction. The full schedule, including third-party costs that can arise, is published on the fees and pricing page.

Are profits guaranteed?

No, and no honest service would claim otherwise. Trading involves risk, results depend on market conditions, and you can lose part or all of your deposited capital. Past performance does not guarantee future results.

What does the platform do automatically?

The AI engine continuously scans share and digital-asset markets, analyses prices, volumes and volatility, and manages positions inside the strategy profile you agreed. Registering, verifying and funding stay in your hands.

Can I choose which functions to use?

Yes. You choose your strategy profile, risk level, the markets your strategies cover, and which alerts you receive. Your manager walks you through each choice, and settings can be adjusted at any time.

Will I be notified about market events?

Yes. Alerts cover strategy entries and exits, unusual volatility and balance levels you set. Basic plans receive essential alerts, Advanced adds richer market notifications, and Premium alerts are individually configured.

What do I see on the dashboard?

Your balance and its history, currently running strategies, recent positions with the reasoning behind them, and any alerts, all in Australian dollars and plain English.

Can I lose money trading?

Yes. All trading carries risk, including the possible loss of your deposited capital. Read the risk disclosure page before your first deposit and only commit money you can afford to have at risk.

Does automation reduce the risk?

Automation removes some risks of human error and emotion, but it does not remove market risk. Positions can still lose value, and in a broad market fall diversified positions can lose together.

What happens in very volatile markets?

The engine is built to recognise abnormally turbulent conditions and can pause trading rather than trade into chaos. That reduces, but never eliminates, the effects of volatility on your account.

How is my account protected?

Two-factor authentication is available on every login, data is encrypted in transit and at rest, new-device logins trigger email alerts, and withdrawals go only to payment methods verified in your name.

Who can access my funds?

Withdrawal requests are made from your account, checked against your verified identity, and paid only to your own bank account, card or wallet. Support will never ask for your password or one-time codes.

What if I lose access to my account?

Contact support at support@pepperstone-ai.org. After identity checks, the team guides you through secure recovery, including 2FA resets when you change devices.

What if the platform does something I don't understand?

Ask your personal manager. Every position and its reasoning is documented on the dashboard, and explaining any of it in plain words is part of the service.

I think my settings are wrong. What should I do?

Do not wait for the market to prove it. Message your manager or email support@pepperstone-ai.org; a quick review call can adjust your strategy profile or risk level in minutes.

When is support available?

The Client Support & Compliance team works Monday to Friday, 9:00-17:30 AEST, excluding public holidays, and replies usually arrive within one business hour.

Frequently asked questions

Answers to the questions new and prospective clients ask most, grouped by theme: using the platform, fees and results, how the features work, risks, account security, and getting help. If your question is not here, the support team answers email within one business hour.